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General Questions

What is Nuearth Co.?

Nuearth Co. is a clean beauty brand dedicated to crafting luxurious, natural body butters that nourish your skin while indulging your senses. We focus on high-quality, organic ingredients and rich, elegant scents that create a lasting impression.

Are your products handmade?

Yes! Every batch of our body butter is carefully handcrafted in small batches to ensure quality, consistency, and freshness.

Do you offer samples?

At this time, we do not offer individual samples. However, we regularly create small-batch mini sizes for testing new formulas, and these may be available in limited quantities during special launches or promotions.

Be sure to join our email list for early access and announcements—you’ll be the first to know when sample-sized options become available.

Ingredients & Formulation

Are Nuearth Co. products certified organic?

At Nuearth Co., we use premium unrefined organic butters and certified organic ingredients wherever possible. While our individual ingredients are sourced from reputable suppliers who provide organic certifications, our products themselves are not USDA Certified Organic — a designation that applies only when the entire product and production process meet specific government criteria and undergo formal certification.

We choose to focus on ingredient integrity and transparency rather than pursue certification at this time, allowing us to keep our small-batch, handcrafted approach while still prioritizing:·
 

  • Certified organic raw materials
  • Non-GMO, ethically sourced ingredients
  • Unrefined, nutrient-rich butters and oils
  • Organic, botanical-based preservation and scenting
     

What ingredients do you use?

We prioritize natural, clean, and organic ingredients, including rich butters like Mango Butter, Murumuru Butter, and Kokum Butter, along with nourishing oils and botanical extracts. Our products are free from synthetic fragrances, parabens, and harsh chemicals.

Do your products contain fragrance oils?

No, we only use essential oils and natural extracts to scent our products. This ensures a luxurious, skin-friendly experience without synthetic additives.

Are your products vegan and cruelty-free?

Our body butters are cruelty-free, and we strive to use plant-based ingredients. Any product that contains non-vegan ingredients (such as beeswax) will be clearly labeled.

Do your body butters contain preservatives?

No, our body butters do not contain synthetic preservatives. They are made with raw, natural, and organic ingredients and are formulated without water, which means preservatives are not required for stability or safety.

We use ingredients like beeswax and antioxidant-rich plant butters that naturally help protect the product’s integrity. To keep your butter fresh, always use clean, dry hands or a spatula, and avoid introducing water into the container.

Usage & Storage

How should I store my body butter?

Store your body butter in a cool, dry place away from direct sunlight. Because we use natural ingredients, exposure to high temperatures may cause softening or melting. If this happens, simply place it in a cool area to firm up.

How long do your body butters last?

Our products are best used within 6-12 months of opening. Be sure to use clean, dry hands or a spatula to maintain freshness.

Can I use the body butter on my face?

Our body butters are formulated for the body, but some ingredients may be gentle enough for facial use. However, if you have sensitive or acne-prone skin, we recommend patch-testing first.

Ordering & Shipping

Where do you ship?

We currently ship within the United States. We hope to expand shipping options in the future!

How long does shipping take?

Orders are processed within 3-5 business days (Monday-Friday, excluding holidays) and typically arrive within 3-7 business days depending on your location and shipping method selected at checkout. You’ll receive tracking information once your order ships.

Do you accept returns or exchanges?

Due to the nature of our handcrafted products, we do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.

If you experience any issues with your order, please contact us at support@nuearthco.com within 7 days of delivery. We’re happy to assist and will gladly offer a free return if your item qualifies.

To be eligible for a return:

  • The item must be unused and in its original packaging
  • You must contact us within 7 days of receiving your order
  • Proof of damage or error (e.g., photos) may be required

Thank you for supporting small-batch, handcrafted skincare.

Can I cancel or modify my order?

We process orders quickly, but if you need to make changes, please contact us at support@nuearthco.com within 2 - 4 hours of placing your order. We’ll do our best to accommodate your request.

Wholesale & Collaborations

Do you offer wholesale options?

Yes! If you’re interested in carrying Nuearth Co. products, please email us at collabs@nuearthco.com for wholesale inquiries.

Are you open to brand collaborations?

Absolutely! We love partnering with like-minded brands and creators. If you’re interested in collaborating, reach out to us at collabs@nuearthco.com with your ideas.

Still Have Questions?

Feel free to reach out to us at support@nuearthco.com or message us on social media. We’re happy to help!

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