Returns & Refunds.

Returns & Exchanges

Due to the personal-care nature of our handcrafted products, we do not accept standard returns or exchanges, including returns based on a change of mind or personal scent preference.

Exceptions may be made when an item arrives damaged, defective, or incorrect.

If something isn't right with your order, please reach out. We will review the circumstances and work toward an appropriate resolution.

When an Item Qualifies

We may approve a return or other resolution when:

• An item arrives damaged during delivery.
• A product arrives with a manufacturing defect.
• You receive an incorrect item.
• An item is missing from your order.

Please contact us within 7 days of delivery. If a physical return is requested, the item should be unused and in its original packaging where possible.

Photographs or other documentation may be requested to help us evaluate the concern.

How to Request Assistance

If your order arrives damaged, defective, incomplete, or incorrect, please contact our customer care team within 7 days of delivery.

To help us review your request, please include:

• Your name and order number.
• A brief description of the issue.
• Clear photographs of the item and packaging, when applicable.

You can submit your request through our Contact Us page by selecting Order Support, or email support@nuearthco.com .

Return Shipping

If your item qualifies for an approved return due to damage, a defect, or an order fulfillment error, NUEARTH CO. will provide return instructions and cover the applicable return shipping cost.

Depending on the circumstances, we may be able to resolve the issue without requiring the item to be shipped back.

Refunds & Replacements

Once your concern has been reviewed, we will communicate the resolution available for your order.

Depending on the issue, an approved resolution may include a replacement, a refund, or another appropriate adjustment.

Approved refunds are issued to the original payment method. The time required for the funds to appear may vary depending on your payment provider or financial institution.

Cancellations & Modifications

Need to change or cancel an order? Please contact us as soon as possible, ideally within 2–4 hours of placing your order.

We begin preparing orders promptly and cannot guarantee cancellations or modifications once processing has begun.

Natural Variations

Because our products are made in small batches with botanical ingredients, slight variations in appearance, color, and texture may occur.

Body butters may also soften when exposed to warm temperatures during transit. Softening alone does not necessarily indicate that a product is defective.

If you are concerned about the condition of a product when it arrives, please contact us within 7 days so we can review it.

Custom & Personalized Gifts

Personalized and made-to-order products are prepared specifically for the recipient or occasion. Once production has begun, these orders generally cannot be canceled or modified.

Custom orders are not eligible for standard returns or exchanges. However, if an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the concern.